Affected Products or Services

Service Software Application

Introduction

New version of Nokia Care Suite is available. This multi-protocol service software supports Nokia CDMA products and limited functions of GSM and WCDMA products.

Bulletin Content

1. Introduction

New version 4.0 (2010.27.1) of Nokia Care Suite is available. This multi-protocol service software supports Nokia CDMA products and limited functions of GSM and WCDMA products.

Updating to this version is mandatory when servicing these devices: RM-567, RM-636, RM-677, RM-678, RH-121, RH-125, RH-126, RM-647, RM-653, RM-689

2. New feaures from previous version 3.1 (2010.20.3)

• Multi IMEI Reader makes it possible to read and print IMEI numbers from phone via USB cable, when phone is in power off state. Please note that you need to have at least one default printer configured on your PC when using Multi IMEI Reader.

• Support for simultaneous use of Product Support Tool and Testing & Tuning Tool. Testing & Tuning release will be made in the near future, it includes support for RF Autotuning, EM Calibrations, and other testing / troubleshooting related functions.

• ‘Reset all’ button in dialog preferences tab for restoring all confirmation dialogs added

• Re-fresh connection button in the Care Suite UI to init CU-4 added

• Changes to Offline/online state change. Now status can be changed in status bar instead of Preferences.

• Support for new products added: RM-627, RM-689, RM-632, RM-678, RM-677, RM-685, RM-687,

3. Changes & Error corrections from previous version

• Corrections to Type Label Printing

• Corrections to Product Code Change

• Phone-book & MDN options from Multi SW Updater removed

• Device detection improvements

• Improvements to Phone Recovery ( dead phone flashing)

4. Instructions for installation & use

User guide document and elearning material for Care Suite are downloadable from Nokia Online (NOL). Please check the availability of documentation from your local NOL (www.nokiaonline.com )

Care Suite can be installed and used simultaneously on same PC with Phoenix Service Software version 2010.12.8.42304 or newer, which uses FUSE connection manager.

Care Suite installation and use does not require that a dongle (PK-1, PKD-1 or FLS-5) is connected to PC. FLS-5 is only used for FBUS communication to phones which do not support direct USB connection

5. Known errors & limitations

• This release has not been tested on Windows Vista because the focus is now on Windows 7. So we can’t guarantee that it works on Vista.

• RM-567 is supported but drivers have to be installed separately and multi tools are not working reliably with RM-567. Compal drivers and one of the Foxconn driver package are also removed from the installation because they are not Windows 7 compatible.

• There is a problem with a Crash file server URL stored in Admin Preferences xml file – related to REQ 414-6325: Automatic extraction and upload of S40 X-Files and S60 SOS files to Nokia repository using Care Suite (Babel support) delivered in 3.0.1 release. When installed 3.0.2 version on top of existing 3.0.1 version, please go to the C:\Documents and Settings\All Users\Application Data\Nokia\Nokia Care Suite\ProductSupportToolForStore and remove the AdminPreferences .xml file and run Nokia Care Suite again. New correct preferences file will be created when application will be closed. It is mandatory to have phone’s crash files reports send correctly.

• Supported features depend on product generation and data package configuration. Only refurbishment / software update functions are guaranteed to work for older DCT-4 products. Other features may appear, but they are likely not to work. Some products, such as the RH-111 and RH-125 Care Suite is the only service software. Please check product specific documentation for details.

• Interoperability with Win Vista is not fully guaranteed. It is advised to use this release with Win XP or Win 7

• Products using Data Package 1.0 concept are not supported

• Product detection may be slow, please wait patiently. Always follow the UI of connected phone for instructions also, as some models for example need the user to set the phone to PC Suite mode before communication can continue.

• When using multi software update you may experience instability

- Update speed is reasonable if you do not exceed 4 phones

- It is recommended to use phones of the same type

- Product detection works better if you allow Care Suite to detect the first phone before you connect additional phones

• Note that Type label printing feature is not yet 100% ready and labels may not be correct. Currently type label printing supports only products that have Data package version 2 and XML configuration for type label.

• PST and NSL processes are not always closed. When you close Nokia Care Suite / PST, you may need to close down some processes manually before you are able to restart. Close all applications and Check from Task Manager that following processes have been closed:

- fuse.exe

- FuseService.exe

- nsl_host_process.exe

- ProductSupportForStore.exe

• Refurbish and multi refurbish are disabled from these products:

- Nokia N81 8GB (RM-179)

- Nokia N86 8MP (RM-484)

- Nokia N91

- Nokia N91 8GB

- Nokia N95 8GB (RM-320, mass memory delivery through NOL)

- Nokia N96 (RM-247)

- Nokia N97 (RM-505)

- Nokia N97 Mini (RM-555)

- Nokia N900 (RX-5)

- Nokia X6 (RM-559)

• Care Suite 3.1 is not working with CU-4 service adapter. If you have ever had CU-4 service adapter in Fuse then Care Suite is misusing the CU-4 connection and that causes PST freeze.

• Automated Application Update does not work

• When using Multi IMEI Reader, you must have at least 1 default printer configured ( may be PDF / print to file)

• There are some problems with specific preferences visibility and access to log files location (read/write) on no Admin Windows accounts. It’s recommended to use NCS on Admin account or User account with power privileges.

• Product detection problems may occur, if Software package path is set to a folder which uses diacritic signs

6. Products supported

This is a list of supported products without Online Internet connection to FiRe. If you use Care Suite in offline mode with local data package installed, please check from the list below. If you use Care Suite in online mode (connection to Fire), you will receive updates from FiRe and then this list is not exhaustive.

NOTE: Multitools are not working reliably and it is recommended to use only similar models simultaneously. These phones do not support Multitools: RM-389V, RM-455, Nokia 6260s (RM-368), Nokia 6750-1b (RM-381), RM-606, RM-589V, Nokia 6700c (RM-470)

NOTE: Drivers for Service Module 00004 and Service Module 00006 are not included in NCS package and should be installed separately. Service Module 00004 drivers do not support Windows 7.

Service Module 00001:

Nokia E90 (RA-6), Nokia 6630 (RM-1), Nokia E70 (RM-10), Nokia N92 (RM-100), Nokia 6136 (RM-106), Nokia N71 (RM-112), Nokia 6131 (RM-115), Nokia 6110 Navigator (RM-122), Nokia 6234 (RM-123), Nokia 6126 (RM-126), Nokia 6133b (RM-126), Nokia N75 (RM-128), Nokia N73 (RM-132), Nokia N73 (RM-133), Nokia N76 (RM-135), Nokia 7390 (RM-140), Nokia 6233 (RM-145), Nokia 5300 (RM-146), Nokia 5300 (RM-147), Nokia N76 (RM-149), Nokia N93 (RM-153), Nokia N93i (RM-156), Nokia N93i (RM-157), Nokia N91 (RM-158), Nokia N95 (RM-159), Nokia N95 (RM-160), Nokia 8600 Luna (RM-164), Nokia E50 (RM-170), Nokia E50 (RM-171), Nokia 5200 (RM-174), Nokia 6290 (RM-176), Nokia 6125 (RM-178), Nokia N81 (RM-179), Nokia N72 (RM-180), Nokia 5200 (RM-181), Nokia 6110 Navigator (RM-186), Nokia 6086 (RM-188), Nokia N77 (RM-194), Nokia N77 (RM-195), Nokia 6085 (RM-198), Nokia 6134 (RM-199), Nokia 6151 (RM-200), Nokia 6263 (RM-207), Nokia E65 (RM-208), Nokia 7373 (RM-209), Nokia 6267 (RM-210), Nokia 6300 (RM-217), Nokia 6300 (RM-222), Nokia N81 (RM-223), Nokia E61i (RM-227), Nokia 5700 (RM-230), Nokia 8800 (RM-233), Nokia N78 (RM-235), Nokia N78 (RM-236), Nokia 3110 Classic (RM-237), Nokia E70-2 (RM-24), Nokia 6500 slide (RM-240), Nokia 5610 XpressMusic? (RM-242), Nokia 6120c (RM-243), Nokia E51 (RM-244), Nokia N95 (RM-245), Nokia N96 (RM-247), Nokia 7500 Prism (RM-249), Nokia N81 (RM-256), Nokia 3555 (RM-257), Nokia 6086 (RM-260), Nokia 7900 Prism (RM-264), Nokia 6500c (RM-265), Nokia 6288 (RM-268), Nokia 6555 (RM-271), Nokia 3500c (RM-272), Nokia 3500 Classic (RM-273), Nokia 3109c (RM-274), Nokia 6555c (RM-276), Nokia 3555 (RM-277), Nokia 6500s (RM-278), Nokia 5610 (RM-279), Nokia N96 (RM-297), Nokia 5700 (RM-302), Nokia 5310 (RM-303), Nokia 5310 (RM-304), Nokia 6121 (RM-308), Nokia 6120c (RM-310), Nokia N82 (RM-313), Nokia N82 (RM-314), Nokia N95(RM-320), Nokia N95 (RM-321), Nokia 6301 (RM-322), Nokia 6301 (RM-323), Nokia 6600 (RM-325), Nokia 6220 (RM-328), Nokia N85 (RM-333), Nokia 6300i (RM-337), Nokia N78 (RM-342), Nokia E66 (RM-343), Nokia E66 (RM-345), Nokia E71 (RM-346), Nokia N79 (RM-348), Nokia N79 (RM-349), Nokia N79 (RM-350), Nokia 3600 (RM-352), Nokia 7610 (RM-354), Nokia E71 (RM-357), Nokia 5610 (RM-358), Nokia 5610 (RM-359), Nokia 6680 (RM-36), Nokia 3120 (RM-364), Nokia 3120 (RM-366), Nokia 6210 (RM-367), Nokia 7310 (RM-379), Nokia 3250 (RM-38), Nokia 6210 (RM-386), Nokia 6220 (RM-387), Nokia 6212 (RM-396), Nokia 6500c (RM-397), Nokia 6650d-1c (RM-400), Nokia E71 (RM-407), Nokia 6210 (RM-408), Nokia 5320 (RM-409), Nokia 5220 (RM-410), Nokia 5220 (RM-411), Nokia 6600 (RM-414), Nokia 5320 (RM-416), Nokia 5320 (RM-417), Nokia 6210 (RM-419), Nokia N90 (RM-42), Nokia E66 (RM-420), Nokia N95 (RM-421), Nokia 6124 (RM-422), Nokia 6122 (RM-425), Nokia E51-2 (RM-426), Nokia 3610 (RM-429), Nokia N91 (RM-43), Nokia 7210 (RM-436), Nokia 8800a (RM-451), Nokia N96 (RM-472), Nokia E60 (RM-49), Nokia N93 (RM-55), Nokia 6270 (RM-56), Nokia 6681 (RM-57), Nokia 6682 (RM-58), Nokia N71 (RM-67), Nokia 7370 (RM-70), Nokia 6288 (RM-78), Nokia 6280 (RM-78), Nokia RM-79 (RM-79), Nokia N70 (RM-84), Nokia 5500 (RM-86), Nokia E62 (RM-88), Nokia E61 (RM-89), Nokia N80 (RM-92), Nokia N70 (RM-99), Nokia 2610 (RH-86, RH-87), RM-246, Nokia 5800 (RM-356 RM-432), Nokia 5130C (RM-495), Nokia E-52 (RM-481), Nokia E-55 (RM-482, RM-497), RM-647, Nokia N97 mini (RM-553, RM-555), Nokia N97 (RM-505), Nokia 7510 (RM-399), Nokia 1680 (RM-490), Nokia 5730 (RM-465), Nokia 5130 (RM-496), Nokia 2720 (RM-520), Nokia 3711 (RM-511), Nokia 2330 (RM-513), Nokia 2600 (RM-341), Nokia 2660 (RM-293), Nokia 2680 (RM-393), Nokia 6350 (RM-455), Nokia 6750 (RM-381), Nokia 2720 (RM-520), Nokia 2320 (RM-515), Nokia E72 (RM-529, RM-530, RM-584), Nokia E52 (RM-469), Nokia 2730 (RM-578, RM-579), Nokia 2760 (RM-258, RM-259), Nokia N900 (RX-51), Nokia 6303 (RM-443), Nokia 3710 (RM-510), Nokia 3720 (RM-518), Nokia X3 (RM-540), Nokia 2690 (RM-635), Nokia 7230 (RM-598, RM-604), Nokia 6303i (RM-638), Nokia C5 (RM-645), Nokia 2710c (RM-586), Nokia 1661 (RH-122), Nokia 3555 (RM-270), RM-289, Nokia 6650 (RM-324), Nokia N85 (RM-334), Nokia N85 (RM-335), Nokia 6260 (RM-368), Nokia 7310 (RM-378), Nokia 1680 (RM-394, RM-395), Nokia 7510 (RM-398), Nokia E75 (RM-412, RM-413), Nokia 6720 (RM-424), Nokia 5800 (RM-427, RM-428), Nokia 5630 (RM-431), Nokia E63 (RM-437, RM-449, RM-450), Nokia 6208 (RM-458), Nokia 6700 (RM-470), Nokia N86 (RM-484, RM-485, RM-486), Nokia 6710 (RM-491), Nokia 6790 (RM-492), Nokia 5530 (RM-504), Nokia N97 (RM-506, RM-507), Nokia 3710 (RM-509), Nokia 2330 (RM-512), Nokia 2320 (RM-514), Nokia 2323 (RM-543), Nokia 6730 (RM-547), RM-551, Nokia X6 (RM-559), Nokia 2700 (RM-561), Nokia 6720 (RM-564), RM-568, Nokia 6600i (RM-570), Nokia 3208c (RM-572), Nokia 6760 (RM-573), Nokia 6700 (RM-576), Nokia 5230 (RM-588, RM-593, RM-594), RM-596, RM-597, Nokia 6790 (RM-599), Nokia E63, (RM-600), Nokia 5800i (RM-602), Nokia 5330 (RM-615), Nokia 5233 (RM-625), RM-626, Nokia 5230 (RM-629), RM-684, Nokia 6700 slide (RM-577), Nokia X2-00 (RM-618), Nokia C3-00 (RM-614), Nokia E73 (RM-658), Nokia X5-01 (RM-627, RM-648) RM-639, RM-640, Nokia E5-00 (RM-632), Nokia C6-00 (RM-612), Nokia C6-00.1 (RM-624)

NOTE: When performing refurbish to “Nokia 6110 Navigator (RM-186, RM-122)” user data might not be removed completely. The problem is in phone data package.

NOTE: Following products might require SIM card inserted while refurbishing: Nokia 6630 (RM-1), Nokia N72 (RM-180), Nokia E70 (RM-10), Nokia N70, Nokia 6680, Nokia 6681, Nokia N91, Nokia 6682 (RM-58), Nokia N70 (RM-84), Nokia E60 (RM-49), Nokia N73 (RM-132), Nokia N73 (RM-133), Nokia N93 (RM-153), Nokia N72 (RM-180), Nokia N93 (RM-55), Nokia N80 (RM-91), Nokia N80 (RM-92), Nokia N80 (RM-93), Nokia N70 (RM-99), Nokia N90 (RM-42), Nokia E70 (RM-10), Nokia E50 (RM-170), Nokia E50 (RM-171), Nokia E70-2 (RM-24), Nokia E61 (RM-89), Nokia N71 (RM-112), Nokia N71 (RM-67), Nokia N92 (RM-100), Nokia N92 (RM-101), Nokia N92 (RM-102), Nokia N92 (RM-103), Nokia 3250 (RM-38), Nokia N75 (RM-128), Nokia 5500 (RM-86), Nokia N93i (RM-156), Nokia N93i (RM-157), Nokia E65 (RM-208), Nokia E61i (RM-227)

Service Module 00003

Nokia 2605 (RM-339), Nokia 6205 (RM-347), Nokia 7205 (RM-383), Nokia 2608 (RM-376), Nokia 8208 (RM-384), Nokia 8208i (RM-384), Nokia 2705 (RM-464), Nokia 7705 (RM-526), Nokia 7208 (RM-383), Nokia 6206 (RM-347)

Service Module 00004

Nokia 1006 (RH-120), Nokia 1606 (RH-109), Nokia 2228 (RM-377), Nokia 3606 (RM-375), Nokia 6316s (RM-595), Nokia 6316 slide (RM-595)

Service Module 00005

Nokia 1508 (RM-388), Nokia 1508i (RM-430), Nokia 1506 (RH-128)

Service Module 00006

Nokia 6788 (RM-567), Nokia 6788i (RM-636), Nokia C5-01(RM-677), Nokia X5-00 (RM-678)

Service Module 00008

Nokia 1202 (RH-111), Nokia 1661 (RH-121), RH-125, RH-126, RM-647, RM-653, RM-689

Service Module 000010

Nokia 3806 (RM-583)

7. Reporting errors (manual reporting)

Care Suite has been activated to the Genius – tool so error reporting works the same way as for the Phoenix Service Software. Please include log files, detailed description on how to reproduce the problem and screenshot to the case

When reporting Nokia Care Suite errors, please attach application log files (if applicable). If error is reproduce able, please delete old existing log files from specified locations, start service software, reproduce the error and then attach the log files to Genius case.

If the default configuration hasn’t been changed via the preferences dialog, the log files for Nokia Care Suite are located at:

• C:\Documents and Settings\\Application Data\Nokia\Nokia Care Suite\Action Reports

• C:\Documents and Settings\All Users\Application Data\Nokia\Nokia Care Suite\Logs\Refurbish Logs
The log files for Nokia Service Layer are located at:

• C:\Documents and Settings\All Users\Application Data\Nokia\Nokia Service Layer\C\Logs

• C:\Program Files\Common Files\Nokia\Service Layer\C\Service Modules\Service Module_\Log

Please also add flash logs when reporting software update, refurbish or product code change related errors:

• C:\Documents and Settings\\Local Settings\temp

• adl_flash.log. This file is created when USB connection is used for flashing.

• ta_hwaprogrammer.log This log is generated with non-direct USB flashing, when flash prommers are used.

• fps8_ta.log This log is generated with non-direct USB flashing, when flash prommers are used for products which use older ta_flash_impl.dll.

• Please note that you may find all or some of the above mentioned log files from specified location depending on the tools and connection you use. For example adl_flash.log is not created if you use flash prommer, and ta_hwaprogrammer.log or fps8_ta.log are not created if you only use direct USB cable.

On Windows Vista instead of C:\Documents and Settings\ use C:\Users\ or C:\ProgramData\

8. ZIP Package generator for reporting errors

You can use the ZIP Package Generate tool to create a ZIP package with necessary files to report an error. Please do the following steps to generate the ZIP package file:

1. Launch Product Support Tool for Store

2. From main menu select Help -> Troubleshooting. The Zip Package Generator will be opened.

3. In hours define period from which log files will be gathered in the ZIP package.

4. Press Create button and wait a while. When ZIP package is generated the content is displayed:

5. Press show Zip Folder button to open Explorer window with folder containing the generated ZIP package:

6. Notice that the generated ZIP package is highlighted by default. The ZIP packages should be removed manually when they are not needed any more.

7. Attach the generated ZIP package to the Genius Case.

8. Brief step by step description about how the error can be reproduced should be attached to the Genius Case.

9. Please also attach screenshot of error to the Genius Case.

9. Notes

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (OpenSSL: The Open Source toolkit for SSL/TLS).

Copyright (c) 1998-2005 The OpenSSL Project. All rights reserved.

Copyright (c) 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved.

OpenSSL license text can be found from OpenSSL: Source, License.

Download URL

NokiaCareSuiteForStore_4_0-2010_27_1.msi